Aramex SA takes 2-3weeks to deliver and item promised to be delivered in 2days

Worst courier service I've ever experienced. Buying an urgent item and promised delivery within 2-3 working days and 12 days later, late updates when tracking online. Lies that we cannot be reached when we've been available to receive delivery. And no updates on their system since yesterday 16h00. Wow.. You are the worst, I'm beyond livid at this point