Aramex SA rises to the challenge

I purchased a high value item in the UK that was set to come with complicated shipping due to its size. The item was shipped in two boxes, and I was referred to John Lombard by the online customer service agents. John guided me all the way on what to do months before the item actually shipped, and when it was time to deliver in the London branch, he helped with the necessary measures. Unfortunately one of the two parcels slipped through with the incorrect customs charges, and Isabel Stephens came to the rescue with swift, friendly and professional communication - rectifying the problem and ensuring that there were no delays at customs in South Africa. Isabel went as far as to mark this as VIP with priority clearance. It was cleared within minutes after I received the correct duties charge. The packages arrived, delivered by Sunnyboy and his friendly smile and great customer care. I had seen nightmarish images of this same purchase in the USA and the courier service there destroyed and damaged so many of these huge boxes with massive holes and damage to the purchase item in the boxes. That had me very worried because of the size of these boxes, but I had no need to worry. Box 1 arrived perfect. Box 2 had 2 tiny holes in the exterior, but the item was damage free. I am so impressed that the employees who handled this all the way from the UK to South Africa did so with care and grace. I am extremely satisfied and highly recommend people to trust their valuables irrelevant of size to the Aramex SA team (and the UK branch too!). Thank you for treating me like a valued customer. Your customer service and affordable pricing is worth singing your praises! What's more, I know that this wasn't just a one time thing - a friend of mine purchased the same item and the team helped him with the exact same advice; and his parcels arrived in perfect condition too.