Aramex SA pathetic, *********** Staff and Service Delivery

@AramexSA

I'm appalled by the unprofessional and lack of service delivery I experienced today. I used your courier service to submit my dissertation on Tuesday evening 2 Feb 2023, it's now 7th Feb 2023. It's now 5 days later. You claim to deliver in 24 hrs, and that you work on weekends, but your service says otherwise.

I spoke to Juan on whatsapp chat. This person does not know anything. He/She (hereafter known as 'She/Her') asked me to 'elaborate what my request is' after me chatting for more than 2 hrs. Come on! Is She mocking me? Undeniably disgusting behaviour!

I asked Her to get a manager to call me by 12 today. She ignored my request after me asking several times. I have still not received a call or any acknowledgement from the managers.

I logged a complaint as well, just after 12 today, and no one has contacted me yet. This is unacceptable and poor service delivery. Absolutely unreliable!!! And your management team shows a lack of interest or concern for the customer. disrespectful and utterly sickening behaviour.

I then called your call center line, because I did not receive feedback, I spoke to a guy, not sure what his name is, but you can pick it up from your system. He assured me that the package will be delivered today, and mind you, it's now 4pm. I said what can you do in 1hr and that you couldn't do since 10:30am this morning? He said he was going to check with operations and I must wait on the line, and then he cut the call.

If that was not enough, I called in again and Shamilah from Cape Town answered. I demanded to speak to a manager, because this was the limit! But alas, she couldn't get through to anyone. She explained that the driver did go to deliver my thesis to the institution but no one answered the phone. I mean, really now, your driver can get out of the car and go into the institution and give my book to the receptionist there. It's common sense, which I see this Aramex is really deprived off.

On top of it, Shamilah said I must now go and find out a telephone number and the name of receptionist to deliver this book to. She said the package will be delivered first thing tomorrow morning. I don't believe her as this package was out on delivery since 7:16am this morning. It's an understatement to say that your credibility is down in the mud, it's actually well below sea level burnt in the volcanoes underground where no one can even access. Basically, for those of you that can't understand, your credibility is non-existent.

I am very disappointed at the service I received from Aramex, and I want Juan's manager and the other guys manager to contact me ASAP, irrespective of whether the package is delivered or not. You will contact me by 12 tomorrow noon. I'm done being nice. You have made me run around and put my mind at distress the entire day, that I now have to sit and write another thesis about your staff's behaviour on Hello Peter. This is a point of concern, that you put *********** staff at the forefront of your business. This is evident from the way I've been treated by your staff at point of contact and higher up. You need to invest in development of your staff with a focus on customer centricity. I can help you with that if you don't know what it means.

I've worked for over 1 year, day and night on my dissertation, only for delivery to be an issue. I paid over R60000 for this course which you are not going reimburse me for. Graduation depends on the delivery of my dissertation. My future rests in your useless, wretched and incapable hands. BE READY TO PAY ME R65000, if you do not deliver this on time, by 9am tomorrow.

I am fed up!!!