1 reviews | Active since Sept 2015
Aramex SA does not even care about its loyal customers
<p>I submitted here a review a week back, complaining about aramex not attending to my parcel for over 3 weeks, now it is 4 weeks and i still do not have an answer or follow up feedback of what is going on. By the way i already paid them for shipping and custom clearance. what more do i need to do to receive minimum service coutesy that a customer is entitled to?</p>
Dear thebe5,
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience caused here.
As per our discussions with you, there has been a delay in the clearance procedure from Customs and the shipment is still under Customs hold. We are escalating the matter to the relevant authority to resolve this as quickly as possible. We do apologise for the lack of communication in this regard and will take the necessary steps to correct this.
We will continue to be in contact with you through out the clearance process and update you with the developments.
Kind Regards,
Aramex SA
Dear thebe5,
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience caused here.
As per our discussions with you, there has been a delay in the clearance procedure from Customs and the shipment is still under Customs hold. We are escalating the matter to the relevant authority to resolve this as quickly as possible. We do apologise for the lack of communication in this regard and will take the necessary steps to correct this.
We will continue to be in contact with you through out the clearance process and update you with the developments.
Kind Regards,
Aramex SA