Aramex SA disappoints. Why does Standard Bank affiliate with them???

Avoid companies that make it difficult to lodge a complaint. Such as Aramex. Ordered goods from America about a month ago. Goods arrived in Johannesburg in a reasonable time but then got bombarded with repeat messages to submit a commercial invoice which was done. Still continued to receive messages and despite a call to the call center confirming receipt of the invoice was advised by an online message that the goods had been confiscated by customs. Very difficult to speak with anyone and resolve the matter. They make it difficult to resolve matters. My advice, use someone else.