Aramex Ruined Mother's Day

Appalling service!

I used their store to door delivery system. Drivers do not collect daily from the store collection points as advertised on their website - which is basically false advertising. I dropped off a parcel on Friday - 29th April 2022, it was only collected on Wednesday - 04th May 2022. I was assured by customer care that someone will collect on the Tuesday but by 17:00 no change and after that no one responds to messages or calls. The drivers collect from these points when they feel like it. When you speak to their customer service team all they say is that the drivers are supposed to collect from the collection points but do not have an answer as to why they are not being serviced everyday.

It eventually got collected and made it's way to it's destination where it went out for delivery on the 05th of May but came back to the sorting facility with a undeliverable/receiver not available note. When I spoke to a customer care team member asking why the package wasn't delivered the previous day - he mentioned that the driver ran out of time the previous day and that it is out for delivery today (06th May 2022). I asked whether they would be able to deliver on Saturdays and was told that I would have to pay extra to have the parcel delivered on a Saturday - so now I must pay extra for Aramex's poor time management?

I have not received any notifications in regards to where my parcel is or if it's been delivered. Drivers basically lie and say that the customer was unreachable when they haven't even bothered contacting the person. This was supposed to be a Mother's Day gift. So Aramex have basically ruined Mother's Day. Thanks Aramex for your terrible service.