ARAMEX Promises Promisis

For 3 days now i am awaiting someone from aramex to phone me back, i have send a parcel on Friday 041215 and today is Wednesday 091215, my client wants a refund on her package because of no delivery, i've been put on hold so many times waiting up to 12 minutes before some answers, now i don't just have to refund my client to keep them happy but my cellphone bill is through the roof, i really thought aramex is one of the best but it looks like they in competition with the post office on who can give the worst service or no service