Aramex - Poor UX and Customer service

Parcel number : ***

Hi, I have been trying to get an update on my shipment for 5 days. Aramex has not updated me on the App since Monday evening. The import call center tells me my shipment cleared customs and should be going out for delivery and the Delivery department tells me the shipment is still at the airport, neither can tell me when the parcel will be delivered. How is it possible that the parcel gets here from the Netherlands after just 4 days but you take over a week to get it to the customer when it has already cleared customs and not a single person in either of your customer service departments can tell me when my parcel will be delivered. Your app is poor and has poor UX because it does not give updates regularly so i know my goods are safe and will be delivered. This is pathetic. Also there's no use in having a WhatsApp bot if it is not trained properly. I am a marketing and digital specialist so i know exactly what I am talking about.