Aramex poor service

I have dropped a parcel at one of the Aramex boxes at the BP Garage on the 11th and luckily I have taken a picture of a tracking number. I tracked the parcel online and it gave me an error, I then called Aramex and confirmed that they could not trace my parcel then they requested info on the parcel the date, etc to launch the investigation. I have been waiting for over a week to get a feedback. The parcel has been missing since the 11th June today its the 27th. Aramex I need answers you have inconvenienced me in so many ways. I need to know where my parcel went.