Aramex' poor service!

I ordered 4 items (under one order) from IC (Incredible Connection) on 31st Dec 2024. Two of the items, which IC couriered through a lesser known logistics company, were delivered by the 4th Jan 2025. The other two items, which IC couriered through Aramex, still have not arrived and it is now the 11th Jan 2024. Worse, the tracking on IC's website shows the last tracking update for these items as being the 3rd Jan 2025. On 8th Jan 2025 I called IC and I was told that if the items were not delivered on that very same day then I should register a complaint with them the next day. Delivery did not happen on 8th January and so I called IC again the next day to register my complaint. I received a call from one of IC' sister company branch in JHB, which supp**** the one item. It was explained to me that the parcel was collected by Aramex on 3rd Jan. On the 10th Jan I contacted Aramex and I was told that the two items were in their JHB warehouse. I was told that someone else from Aramex would call me to update me on the delivery. It is 11th Jan and I have not received any call from Aramex to confirm the delivery. It is really annoying, knowing that Aramex has had the parcels since 3rd Jan and not only not only have they not delivered, they are not able to even say when they will deliver; this despite repeated follow ups and them promising to contact me.