ARAMEX POOR SERVICE!!!!

Aramex has lost my parcel! They can’t seem to track it! I dropped it off at the Dropbox at Checkers Littlefalls on 05 March 2021 and today is 10 March 2021 and the receiver has not received her parcel!! Apparently it takes 48 hours to investigate! What do I tell the receiver in the meantime! This is insane!!!! I need this sorted out ASAP not within 48 hours! I called Checkers to find out if the Dropbox had been cleared, the person answering the phone didn’t even know what drop box I was talking about til I had to spell it out for RED BOX FOR PARCELS!!!!! I need this sorted out ASAP!