Aramex poor service

4 working days since the parcel was picked up which was over a weekend thus making it 6 days in total. Tracking does not help nothing, still indicates it is at the sorting facility. When you phone the track and tracing department you do not get any answer, I even once held the line for 12 minutes, still no answer. I eventually got hold of someone within another department, at first they again transferred me to track and trace, still no answer. I again tried another department, they checked on the system but could not tell me where the parcel is.... Must be the worst service I have ever seen from a courier company.