Aramex Poor Service

Paid for a parcel to be shipped from Newmarket Checkers to Cape Town on the 06th August 2022, by Thursday 11th parcel could not be tracked online..numerous calls, 15th August receive a call from Aramex, parcel only collected on the 12th from Checkers (week later) by this time I had to resend another parcel to the client, Aramex indicated that they do not refund, never will use this service again...money gone...