Aramex poor delivery service

Does Aramex have a Customer Service Charter? Yes, we do. At Aramex, we are guided by a customer service charter, which ensures that we remain a smart and responsive partner even as we continue to deliver on our promises. local, PPA*** - 2-3 business days, it's going on 5?????? International Aramex global shopper parcels are also delivered but takes 2 weeks before even being logged in for onward shipping. And dont blame Covid safety measures. How long does it take to put on a mask and gloves or spray a package with disinfectant? Youre simply Pathetic!!!!!!!!!!!