ARAMEX - POOR CUSTOMER SERVICE AND FOREVER HAVING DELAYS

How frustrating to deal with this Logistics Company. Every time my online orders ends up with them you can be sure it will only reach you after the estimated delivery time with you ending up doing endless follow ups because they just don't care to update recipients/customers of the progress or any good reason for the delay. If I have not made enquiries about my parcel not being delivered or payment for customs I would have lost everything I already paid for. Then on the day I made enquiries regarding delivery and why customs has not been requested yet, all of a sudden I was requested to make a payment. In other words if payment is requested by customs that should surely mean that your parcel has been checked and is ready for release on receipt of payment. So I made the payment and all of a sudden after payment was made, I was informed that my parcel has been detained??? Why??? Now have an endless battle with many emails and telephone calls to follow up - because they don't consider themselves obligated to communicate with clients - I still don't have my parcel NOR answers as to what the delay is and why my clothing is not released from customs. They just never has ANY answer but will always tell you sorry for the delay, we will follow it up...This company and its service is pathetic and they don't even care for poor reviews. The fact that customs requested payment tells me that my parcel has been checked and released but I suspect that Aramex lost my goods and are now making up excuses of delays with customs even after I offered to attend and open the box for the inspection to get it done. Still now answer, still parcel - this is so frustrating working with this company.