Aramex PE should just close down

On Tuesday I realized I made a mistake on my waybill and immediately contacted the aramex Port Elizabeth office to track my shipment. I was told that the shipment was with their driver and was allowed to update the delivery address. The following day I followed up on the delivery of the shipment and was told that it would be delivered during the course of the day. This morning I called again to track the shipment because it hadn't been delivered to the updated address, I was told that the delivery was actually done before the address was updated to someone who's name or contact number does not even appear on the waybill. I am not sure why we have to add the person's name and number who delivery is being made to if they are not even contacted to arrange delivery. If I had been told on Tuesday that delivery had been made then I could have acted sooner and recovered my goods, but now its 2 days later and aramex couldn't care less