Aramex parcel went MISSING, NO interest to give feedback, 19 DAYS LATER!!!

Dear all,

What an absolute mess!!! On 20 September I bought an item from someone as a birthday gift for my son, and the sender decided to use Aramex for sending the parcel to me. My son's birthday was on the 1st of October so I was hoping to get the parcel in advance. To my, and my son's disappointment, I have still not received this parcel!!! Today is the 9th of October.

The parcel was collected from the sender on 20 September, taken to the Aramex distribution station based in Sandton. I received an email from Aramex, with a tracking number and waybill details. After 2 days I followed up on the tracking and realized that there was no movement since 20 September. I then followed up calling them when they told me that the sender did not complete the waybill correctly. I was told to contact the sender and have him rectify the waybill details which he then did, and confirmed this with Aramex. A week later, assuming the issues with the waybill was sorted, I could still not see any movement of the parcel. I then called everyday thereafter where I was told that the issue has been elevated and I will be contacted by Aramex to give me feedback. NOTHING, I had to call Aramex every day to follow up myself!!!

I then used all the available platforms Aramex have available, WhatsApp, online, phoning. I eventually got a case number. Each time I phone them for feedback I was told that the case has been reported and elevated and that they are working on it... two weeks down the line and I still have not been contacted by Aramex, NOT ONCE!!! When I phoned yesterday, 8 October, I was given ANOTHER case number, and now for the best part, THE PARCEL CANNOT BE LOCATED!!!!!!!!!!!!!!!!.

Today is the 9th of October, and I still don't have my parcel. My son's birthday was on the 1st of October so I had to give him the sad news that his gift is now missing.... just imagine his disappointment and my frustration....

The service provided by Aramex is really, really, REALLY POOR to say the least.