Aramex pain full experience

Aramex Is the most pain full couriers to provide a service. They are quite a distance from the service delivery you get from one of the professional couriers like UPS and Fedex. There's no customer care to even engage with. Supervision and management are not available to take calls and do not answer to emails. I do not understand how we have to wait for such long periods to get a delivery in the county than the international delivery to SA. I was shocked at the level of incompetence by the call center Aramex call center agents "

I had the unfortunate run in with call center agent Ayanda. First call on 23rd She insults me about not understanding the process and my package is not important. There has to be a wait 2-3 days and starts arguing with me. I needed the customs invoice and gave my email.

On the 25th I called again as payment was made and to see it package can be expedited and she started insulting me about the package is my wife’s cloths and customs are going to pull my package to inspect again as it’s not important.

I did not order cloths and never been married but she continued to have an argument.

I asked to speak to supervision on both occasions and she cut me off.