ARAMEX NON SERVICE

I ordered an item from AMAZON, which was shipped with ARAMEX, on the 7th July 2020, it arrived in SA on the 10th July 2020. I was NEVER contacted by ARAMEX stating that the item was stppped for inspection by CUSTOMS. Eventually on the 3rd August 2020 I contacted ARAMEX, and the person responsible, Ms. SAKHILE SIMELANE, she only gave me information when I requested it. She NEVER followed up, nor guided me on how, or which information to supply to CUSTOMS. It is now the 8th September 2020, and only after I called her again today, after leaving several messages for her to contact me, she informed me that the item has been requested by Customs for physical inspection, she promptly put me on hold and ended the call, as soon as I started sharing my dismay with her. I would strongly suggest that AMAZON does not use the services of ARAMEX again.