Aramex - No feedback on JNB/1221/7521 for almost half a month

Case reference: JNB/1221/7521 Status: In Progress Created on: 17 Dec 2021

It's going for half a month now after sending a parcel with Aramex and my client still didn't receive their parcel !

I've logged complaints with Aramex, NO REPLY OR FEEDBACK I've called the customer support center - They always say that the matter will be escalated and somebody will contact me back the same day. Unfortunately I am still waiting a whole week now for this person to contact me back and provide feedback ! Some names I got so far is Charmina - Cape Town Customer Services Norma - Johannesburg Customer Services (Senior)

This is such a shame for a senior person who this matter was escalated to not to even bother and contact the client. These people are clearly NOT doing their job and clearly doesn't provide ANY customer support and should be removed from the customer service center ASAP ! You are just a disgrace for a customer services consultant just like Aramex is a disgrace of a courier company to use for my business !

In the meantime, MY client is upset with me, and Aramex is the reason why my business got a bad review and will impact future buyers. For this reason I am considering serious actions for loss / damage caused to my business as this will impact all future buyers who see the review.

That is not all

Aramex also doesn't provide the service they advertise to do overnight delivery.

They have drop-off locations in some remote towns, but they only collect the parcels in this area's whenever they feel like it. They advertise that you can drop off your parcel until 15:00 daily, but when you drop it off at 13:00, the people at the drop-off location tell you that they just collected the parcels at around 12:00 already and you just missed them, they might only come again tomorrow or the day after.

In other cases, you are lucky if you can find stock of the prepaid plyer bags you need to buy beforehand. The same with this, they sometimes don't deliver flyer bags to the drop-off locations.

It is clear that customer service is non-existent, consistency is non-existent, proper monitoring systems are non-existent and that Aramex will pull down your business together with them.

Aramex might be an easy, cheap and convenient way to send a parcel, but i am sadly disappointed by the service they provide and the customer satisfaction they provide.

If you cannot keep up with service delivery and keep your customer happy, you might just so well close your doors, because it is us that make it possible for you to profit from your business and enable you to pay the salary of the employees who can't even pick up a phone or type an email to provide feedback !