Aramex - No delivery, no support

I attempted to send a package using Aramex's overnight service. I was in Pretoria and hired a PA to organise the package and drop it off at Gardens Cape Town. We dropped the package well in time for the Thursday 22 March 3pm pickup and we double checked it would arrive the next morning, Friday 23 March, in Pretoria.

The package was not collected on Thursday and I did not receive the package on Friday as the service states. I waited the whole day on Friday in case they were experiencing issues and the package was going to be delivered late for some reason. I received no phone call or communication.

Saturday morning still no package and I was leaving the country Saturday evening. I eventually managed to get Aramex on the phone and they advised it was only collected on Friday afternoon so I would only receive it Monday morning when I would already be out of the country.

The operations manager refused to get on the phone with me and I was provided with no real explanation or apology as to why the package hadn't been collected on Thursday and delivered in time on Friday. Aramex then promised to get the package to the address before Monday 11am before my sister-in-law left the city. This was agreed to by Charlene and the operations manager and they put it on the system. They tried to deliver it 12:12pm Monday after my sister-in-law had left. Too late.

It is now a week later. This was escalated to the Field Manager on Monday, Desiree van Wyk, She has not tried to contact me at all. I've sent Aramex details to send me the package in Los Angeles where I live as they didn't get it to me in time in South Africa due to their own negligence.

Nobody has tried to rectify this situation from Aramex's end and the PA who organised the delivery in Cape Town is getting contacted as they are still trying to deliver the package to the address in Pretoria which I have expressed is not possible any more.

I have been extremely patient but this service has been terrible. A service that I re**** on. I could have easily sent my package to get to me in time through another courier service if Aramex had communicated issues with me in time before I left the country. This has cost me a lot of time, money and stress and I still do not have my package a week later.

The contents of this package are extremely important to me. I have no idea where my package currently is, I don't receive any functional communication. I am extremely disappointed and discouraged at the extreme lack of service from Aramex.