Aramex nightmare

Worst service! Still trying to figure out why my parcel is still sitting at customs since 30/12. Xander and the PTA office wasn’t much of help, spoke to him in the 7/1 and he said I must phone customs myself, customs doesn’t answer their phone. Spoke to Xander again this morning 8/1 and he’s transferred me to customs again after I had explained to him I’ve just got off the phone where I’d been holding for 30min trying to get through to someone at customs. I am livid!