ARAMEX NEW EXCUSES ARE INVALID TRACKING NUMBER

We have paid for our item and the extra for courier fees, the sender sent me the waybill number and a photo of it. It was dropped at the dropbox the 2nd December, I never could have traced my waybill number as they stated it is Invalid- logging complaints and queries, eventually after a Facebook post I was contacted by a rude consultant who claims we a part of a **** to get our money back. I have done multiple couriers with the sender now to only have lost over R3000.00