Aramex mismanagement

Have been using the Store to Door prepaid bag service for a while now. I had an issue previously where my parcel went missing. Initially one will get the usual policy line about items being uninsured, but due to my persistence, somehow the item was traced and delivery was completed.

This time. Goods though reasonably packaged, were shattered. Clearly due to poor handling by Aramex staff. The kind of damage one can attribute to brazen mishandling. If a company like this cannot manage their staff's bad attitude toward their clients goods, why exclude the insurance, and use it as a means of causing clients substantial losses. Surely this will bode ill for their future potential. I have personally decided to terminate my relationship( my wife and I run online businesses). Why use this company when they cannot give you their "Bag" service including insurance.

Poor attitudes sink businesses.