Aramex LOST PARCEL - VERY POOR SERVICE

Hello,

DO NOT USE ARAMEX SOUTH AFRICA COURIER SERVICES.

I experienced VERY POOR SERVICE from Aramex South Africa. I was sending a parcel from Pick n Pay Pavilion Durban to Johannesburg. Parcel was collected from Pick n Pay and sent to Aramex Johannesburg warehouse. We have tracked the parcel and the tracking says that it has reached Johannesburg Aramex Warehouse. After querying on numerous occasions when the parcel will be delivered with the call centre, I was advised that the parcel is lost. I was not given any other information as to how the parcel was lost in the warehouse. We have requested for footage as they confirmed which agent received the parcel. The call centre is not helpful and they do not given any contact numbers for senior people.

They are not taking any responsibility as they are saying we did not insure the parcel but we were not given the option initially.

This can happen to anyone that uses Aramex and they do take responsibility.