Aramex Lost Parcel No Action or Response

On 24/1/2026, a parcel was consigned to me in PMB from Fourways, JHB, via Postnet, which uses Aramex as the courier. In short, to date, 6/2/2026, I have not received my parcel, and the tracking system seems to have "lost it" at some point. This has been queried with Postnet in JHB & Athlone in PMB, who have tried to assist but cannot obtain any meaningful response from Aramex. Furthermore, Aramex do not appear to be trying to find it or resolve the problem as Postnet personnel keep getting the answer "we are trying to track the parcel". I don't believe that, and if it's true, then the parcel is "missing". Come clean, Aramex.