Aramex lost my long awaited pre-order

I have an account with Aramex Global Shopper. Most of the time their service is OK. Not really very fast, but I can live with that.

I have pre-ordered a special item from a company in Australia (at special introductory price) on the 15th of December 2017. This item shipped out as soon as the stock became available from the 22nd of December. However my order's stock in the cue was only available on the 15th of January 2018, upon which the company sent it to Aramex in Australia. I checked the tracking on the order regularly, since I was obviously excited to get this item. I noticed there was a hold on the shipping, since they did not have the invoice, so I promptly sent the invoice.

Later I noticed that there is no more movement on the tracking page, and the last entry was on the 31st of January.

Upon further investigation, I learnt that Aramex has lost my parcel.

The worst of the whole ordeal is that Aramex has never once made contact with me. The only way I received any information was when I contacted them.

I have left messages for Katleho Motloung to call me back, and I've sent an email for her to call me, but to no avail. I have to phone and insist on holding on for assistance. I have also left a message for the manager to call me, and I'm still waiting.

Now, the items I pre-ordered, and waited for for the last 2 months has been sold out world wide. I have contacted Australie, UK, USA, Germany, France and Asia distributors. I also will have to now pay the regular price, since the introductory offer is no longer available.

They did offer me a discount today, so that they can simply wash their hands from this problem. Now I have to re-order the same product at the higher price. Aramex does not care, and I have to go in the back of the pre-order cue again.

Don't expect personalized good service from this company. They are only interested in your money. Nothing else.