Aramex Lost Dropbox parcel

This is this 2nd time in 2 months that Aramex has "lost" a parcel I've sent to a customer. It's also the 5th or 6th time, I've lost track, that they've lost a parcel in the 7 years I've used the Dropbox service. They will conveniently remind you the parcel is not insured, but not insured against what I ask. Is it not insured against theft from staff perhaps? Or is it not insured against through loss caused by a road accident perhaps? How can a parcel be tracked from Cape Town to George and then mysteriously just disappear after that?

We unfortunately cannot foot the bill for Aramex incompetence any longer especially in these times. So Aramex has cost me R3000.00 in the past 2 months and they just shrug and say nothing we can do, not insured.

I will try and get you guys on Consumer Talk to find out exactly how far you can go with this nonchalant shrug of the shoulders even it looks like you clearly have theft problems among the staff.