Aramex losing parcel

I bought a item from overseas and after a few days i realized that the tracking details did not update anymore. When i called Aramex they had a lot of stories regarding the parcel is under investigation because they cant find it. Ultimately after calling them for a week they told me that i need to call my supplier and ask them to resend the parcel. The fact that your consultants are so at ease to tell a client that they need to call the supplier is a problem. First of all its time im wasting having to call and mail to get answers and secondly the supplier is waisting money as well. I am really Disappointed that you would lose my item and feel so comfortable with apologizing and helping me track the parcel: ***