ARAMEX- LAST RESORT, TAKE A GAMBLE COURIER SERVICE

I have a package ( ***) that has been with aramex for over 2 months now. It was stopped by customs for inspection that normally takes a week or two.

After a week I phoned to get progress and I was told its still with customs, everything was submitted and I shouldn't keep phoning they will notify me.

Then they forgot about the parcel, some story about lost emails and I resend everything. If the one person that assisted you originally isn't there they "will call you back", they never do. If you insist to be help they "transfer you" to a dead line.

Now I need to pay R140 inspection fee for customs to inspect my 12$ parcel ,this has never happened before.

To use them is a gamble and I will advise anyone to only use them as a last alternative. Their customer support is really useless. I also opened a case with head office in UAE but also nothing.