Aramex lack of help for customs clearance delay

Hi,

My package was stuck in customer clearance for over two weeks. While I understand this is out of your hands, I have been emailing the Jhb email address, been calling, have had dropped messages and just no responses. I need this package asap, and failure to get a prompt or any response will leave me no choice to escalate back to amazon and Head office of Aramex for the lack of customer service.

Kind regards Rinay