Aramex Kemptonpark/Johannesburg International NO SUPPORT AND USELESS!

Shipment from Amazon ( ********** 345) sill as "SHIPMENT SCANNED AT ARAMEX FACILITY BOND " since 1 May 2019. Amazon status noted that I need to contact the carrier (Aramex) since beginning of week. I tried phoning but every time (after lengthy time the phone just goes dead). Three emails to find out what reason for delay is,with no reply (with confirmation that it had been opened by a "Kholofelo Mohlala" (twice) and a "Thozama Madikane"). Alas no phone connect and no response from Aramex contact centre! Making it impossible to find out reason for delay. Previously similar happened and after contact, just told "no problem, it will be delivered within the next 2/3 days? Only conclusion is that "EE"% achieved by Aramex but customer support and delivery non-existent! I also reported this to Amazon and apparently they are also following-up with the carrier...