Aramex is usless

Ive been waiting 3 days to find out if my parcle has been dispatched. I received an sms on monday saying they will be here before 12. I waited. By 2 o clock i went on the website to see the tracking it said they attempted to deliver with no answer. I check security cameras an hour before and even after they clained to have been here and no one was here. Since ive been trying to call and no one picks up. Ive been sending facebook msgs and all i get is someone will contact me which never happens. They are useless in delivering. I want to know when ill be getting they said 2 to 3 day delivery its been 4 days now...