1 reviews | Active since Oct 2016
Aramex is un realible
<p>I bought an engagement ring overseas and my package was stopped by customs and aramex contacted me and told me I would pay a certain amount and then I payed it with an invoice that doesn't even explain the total amount I paid ,,but yet I paid the amount because I wanted what belonged to me and when I payed the fine on the 7th October 2016 and was told my ring would be delivered on the 10th but when I called them today they seem to be confused telling me that my packaged is still at customs....how *********** of them ......dealing with them has been a nightmare ........never again....just want what's mine so that I can part ways with them...........</p>
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Dear Mr Chengeta
Thank you for bringing the matter to our attention.
I have confirmation that both the Customer Care Manger in Johannesburg as well as the Imports Manager have assisted you on 13 October with the complaint, and that the shipment was delivered on 14 October 2016.
It is important to note that if a supplier under-declares a shipment as they did in this instance, it will attract penalties from Customs on entering South Africa, in addition to VAT & duties payable.
We regret the subsequent delay experienced.
Best regards
Aramex SA
Dear Mr Chengeta
Thank you for bringing the matter to our attention.
I have confirmation that both the Customer Care Manger in Johannesburg as well as the Imports Manager have assisted you on 13 October with the complaint, and that the shipment was delivered on 14 October 2016.
It is important to note that if a supplier under-declares a shipment as they did in this instance, it will attract penalties from Customs on entering South Africa, in addition to VAT & duties payable.
We regret the subsequent delay experienced.
Best regards
Aramex SA