Aramex is the worst!

Aramex is the worst, I sent a parcel on the 24th of Dec and today is the 2nd of January no communication from them. I have been calling asking them to return the parcel since they don’t wanna deliver, they kept saying they will allocate a driver and the matter will be escalated. Parcel hasn’t been picked up 9days later , that time on their website delivery is supposed to take between 24-72hours. DO NOT USE ARAMEX dealing with them is a nightmare and their service is ****ty! .