ARAMEX IS THE WORST COURIER!!!!!

My mom sent me a parcel on Tuesday the 24th March 2020. I've always received her parcels within 24 hours. Today is Friday the 27th March 2020 and I still have no received my parcel. I was told the driver came to my complex, needed an access code so he left. My question is why didn't he call the number on the waybill. I mean that information is there for their benefit not mine. So now our country is in a national lock down and although Aramex is telling everyone on Facebook that they are still operating during the next 21 days, the manager tells me they are only operational for hospitals and blood work. But this is not what Aramex is telling people on Facebook. I'm also told they can't deliver to me because my package is not essential goods. So who determines what's in an Aramex bag? Are they opening all the bags to check what's inside them to see if they are essential or not? My mom sent me Easter eggs and hot cross buns which will me rotten by the time I get them. So because of their *********** driver who couldn't do his actual job I now have to suffer and not have my goodies from my mom.