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Lourens N

1 reviews | Active since Nov 2017

26 May 2020, 09:41

Aramex is the worst!

DO NOT USE ARAMEX! Late collection. More than often no tracking. Late delivery (talking 10days without delivery in sight). You will spend lots of money calling them. Holding for ages (if they answer)... and get no further. Agents answering calls make false claims of delivery or claims that parcel is with third party. More than often they use third party deliveries and they hide behind this fact. Delivery notifications with third party deliveries can be anywhere from 3 - 6 days after delivery. They are not professional. Unaccountable and un-integrous. Agents will just say things to get you off the phone. Check the negative ratings on Hello Peter and the fact they never answer any complaints. They are after your money and don't give a hoot there after. I will never use them again! Hopeless, hopeless, hopeless!!!! Aramex East London is terrible. The recipient ended up having to collect the parcel from their branch and delivery was in the city. Hopless!!!!

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Replies (1)
LN
Lourens N's update27 May 2020, 01:17
Reviewer Update
As a continuation to the tragedy that is Aramex Store-to-Door. One of the parcels heading to Secunda... Deposited at the dropbox on Friday 15th May (before 15:00). No notice on the box at the time to say they were not collecting every day. It was only picked up on the Monday 18th. Lets not loose sight of the fact that this is still a 72 hour delivery service to Secunda. Despite having paid for tracking - tracking was logged on Monday 18th May JHB Express (you must be joking!!!) Head Office. AND THIS IS WHERE IT ENDED! Despite numerous phone calls (holding for ever to speak to an agent.... adding to the cost) I kept being told it was handed over to a 3rd Party. Remember they hide behind the elusive 3rd party! Then the promises that it was out for delivery on the day. And again... and again. My frustrations and annoyance at not getting anywhere, this was finally escalated today 26th May!!!! I just received a email from a customer that was already annoyed at the lengthy wait - to a ****ed off customer who had waited all this time to get a totally crushed and smashed shipment. The picture they sent me looked like it had been kicked all the way to Secunda. And knowing these guys from previous experience - they will not take any responsibility for having taken so long and delivered a smashed parcel. it is hard enough having to suffer a shut down for a month... but now to add insult to injury we have to replace this shipment to a customer we have probably lost for ever. Hopeless!!!!!!!!!!!! Stay tuned... I have another parcel dropped on 18th May that has been snailing its way to its recipient in KZN. Despite numerous phone calls and no apparent progress in its delivery and yes of course... "its been handed over to our 3rd part courier!" Lets see how that turns out. Shameless, ************, unprofessional.... the list grows.