Aramex is The pit.

I made a delivery on the 28th of the 2024, shortly after I realized that my receiver had not been able to receive her parcel by that time 2 weeks had passed, I tracked the parcel it was stuck in trunsit, so I thought maybe there's a bit of a delay, the following day I decided to call them since there was no movement, I literally sat there waiting for the right person to speak to because they kept shifting me from one person to another, and there's music in between playing, by the time I had reached the last person my airtime was running out, and I made a request to her to kindly call me back since I had been waiting for so long online and she quickly declined saying she can't, I gave her the tracking no. And I ran out of air, I hoped she would call me back since I was able to give the info and explain to her but she didn't. So the following day I opted for the WhatsApp communication, 1st attempt was on the 11th of December 2024 and I was promised to receive a call that very same day, of which that didn't happen, I made another attempt the following day, they finally made a decision to call me to tell me that my parcel was damaged, and it's there sitting with them, what should they do with it.. To say I'm ****ed off Is an understatement, I've literally had to wait for almost 3 weeks to be told my parcel is damaged and there's nothing they can do about it, I've delivered with Paxi for over 4 years and I've never had an issue like this, what I'm failing to understand is why they didn't see the importance of reaching out to me once they realized they had damaged my package, so if I hadn't made any attempts to reach they I'd still have no clue as to what happened to my package. On the call I told the lady to continue with the delivery because I want to know how badly demaged it was, till now parcel is still in transit, they haven't made any movement. I'm so disappointed in Aramex, I regret my decision to work with you cos you clearly don't know how to handle your customers and clearly clear communication is not valuable to you, as for your stuff, train your sfuff please. I want my parcel to be sent through, I paid for it to be, this is such a set back and I'm truly annoyed and disappointed. Mxm.