"Aramex is a leading global provider" but you cant find a 4kg Parcel- How disappointing

"Aramex is a leading global provider of comprehensive logistics and transportation solutions"

Is the first line when you look at the "About us" section on Aramex South Africa website.

Unfortunately this is not true as they cannot find a small 4kg package

I had an urgent overnight package send from PostNet Queensburgh Kwazulu Natal on the 20th Dec. As per Aramex online "Track your shipment" the parcel was collected on 21st and in transit. We are now on the 28th and to-date not one single person from Aramex can tell me where my parcel is. When I do call, I get told that I need to speak to PostNet as Aramex has no record of Parcel PNA ********** 0299 ever reaching Cape Town. So where did it go? I expect a proper answer from Aramex and not one of "oh we will call you back" as not once in the 4 days of constant phone calls to Aramex has anyone ever bothered to call me back. My assistant has been dealing with Naeema from the Cape Town Branch ********** 600 who simply tells her to follow up with PostNet. When she asks to speak to the Manager her call is placed on hold or just rings with no-one picking up. I understand that the festive season is insanely busy but then please just be honest and tell me that you have miss-placed my parcel and that you will refund the value of the parcel.

I am extremely disappointed by the "don’t care" and exceptionally poor customer service from Aramex

I need to have this issue resolved by no later than Monday 31 Dec 2018.