Aramex is a Heaux!

I sent a package to a client containing 2 pairs of shoes worth also R3000 that she needed for a Christmas function and for gifting purposes. I sent these shoes out on the 22nd of December. If you track parcel online it has not moved from the 22nd. Until today (the 30th ) I have no parcel. On the 24th I spoke to the manager Mark who **** that he would arrange for me to get the package and he never contacted and every time I call he's not in.I begged to come and collect it wherever the parcel is. They stopped answering their calls. They did not bother to contact.Ilet down a client. On the 28th after Christmas I called again.They said I should call joburg office which told me parcel would be delivered that afternoon. Nothing. 29th again got the run around. Mind you nobody ever calls or offers am apology when you call. We PAY FOR a service it's not free. Today on the 30th some lady called Bianca or something from Kimberly lies about arranging some special delivery then at the end of the day claims it has been delivered to the wrong person. Now I'm trying to call them and nobody is answering. Now I have to refund my client money already spent for my kids 4 Christmas