LM
Lucy M

1 reviews | Active since Dec 2015

15 Feb 2016, 14:44

ARAMEX IS A HEAUX!!

I have only written on Hellopeter once in my life and it is about the same company. <br> I sent an overnight parcel of goods worth R2700 on the 22nd of December and \THEY ARE MISSING\"!!<br> I sent them proof of parcel, Proof of tracking code and they have told me to get lost because the package has been lost and there's nothing they can do about it and it's my problem. The problem with these big companies is they do not care about loyalty or good service becoz for them, they will continue to be big. Today is the 15th of FEBRUARY and these guys do not even care.They cannot be bothered by my phone calls. They have refused to reimburse me-fine-I WANT MY PARCEL BACK. You folks thinks *****ing others hard earned money in this economy will make you better people. I have asked all my family and people known to me not to use this service and about 15 of them used it for their daily businesses and they no longer do as we are all appalled by the way they are robbing in the daylight and do not have decency to won up for this! No shame even as it was a Christmas gift. When you go to the Aramex website and put in the shipment number *** you can see they received the package.<br> Very disappointing"

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Replies (1)
Aramex South Africa
Aramex South Africa's reply15 Feb 2016, 16:48
Official
Hello lucymujana,

Thank you for taking the time to share your comments with us.

We sincerely apologize for the frustration and inconvenience caused to you and your valued client .

As discussed , kindly forward all previous correspondence in order to investigate the matter further .

We value you as our client and we would like to reassure you of our commitment to you.

If you need any further assistance please don't hesitate to contact us again.

Kind Regards,
Marcelle Mckinnon
Contact Centre Manager CPT
Tel: ***