Aramex Inefficiency

I had a parcel sent from Cape Town on the 2nd Nov 2021, with a waybill no DBP*** by the 8th i still had not received it, so i wrote to aramex JHB, so someone named Nazli Kasker responded and was adamant that the parcel arrived only on the 8th November and will take max 3 working days to get to me.the 3 days expired last week already and i still have not recevied my parcel, The service is so bad that when i review as a customer this individual choooses to be defensive i am not using them ever again. They cannot be called a courier service without a sense of urgency....