Aramex incompetence

I am fast losing patience with Aramex South Africa. I have a parcel that seems to have gone lost. It has been nearly 2 months with no update on tracking information since the parcel entered the country nearly two months ago. I have contacted the Aramex customs branch multiple times in the last month. While I'm met by a somewhat friendly and helpful sounding voice on the other end of the line, the truth is that after a month of calls and queries I am still none the wiser as to the wherabouts of my parcel. This is extremely FRUSTRATING. I am constantly being referred from one person to the next and nobody can give me any solid answers, they just chivvie me on to the next person, say they will investigate and call me back but this never happens. I do not have time in a day to spend hours and hours following up and asking the same questions over and over again. This is starting to sound like either blatent incompetence or else *******ion on the side of Aramex. I hope it is neither but I am fast losing my patience with this company!!! I'm giving 2 stars instead of one in the faint hope that they are still going to follow through and find my parcel for me.