Aramex Horrible Service

I have a package that was sent via drop box, overnight service on 3 June 2020. The package has still not arrived at its destination. When I use the tracking number on their site, it was last updated on 18 June at one the sites in Johannesburg.I have used their contact option on their site and have not received a response to date. Their lines are on auto answer. Not impressed at all and will definitely not be recommending the service to anyone.