Aramex holding onto my parcel - complete lack of customer service

A 1-star rating is even too much! I ordered a small parcel from Canada which was sent to South Africa very quickly. I was told that I would receive my delivery by no later than the 12th of January. My parcel has been sitting at Aramex since the 10th of January when I received an sms to provide my ID number for customs clearance which I did. On the 13th I received an email from the same agent to provide my ID number for customs clearance which I did AGAIN. The agent responded to that email on the 14th asking me YET AGAIN for my ID number for customs clearance, which I provided for the last time and received no response to that email. I tried calling Aramex multiple times over a few days and received no answer... in fact, whilst waiting in the queue for over 15 minutes each time, my call would eventually just be disconnected. Eventually on the 15th I spoke to a woman who said that the parcel was still awaiting customs clearance. It is now the 20th of January and I'm STILL WAITING. An agent online has just confirmed that my parcel is still awaiting customs clearance. When I asked how long this process takes I was told 5 days. Can you do the math based on the above dates? HOW MUCH LONGER DO I HAVE TO WAIT? I will NEVER use Aramex again, no matter how desperate I am! And based on the other reviews on this site and online, I'm one of many who are completely disappointed in the lack of service!