Aramex have failed South Africa!

The perfect example of how a good idea turns disastrous due to a lack of properly trained and motivated staff.... Funny how Aramex seems to work up to the point that your parcel enters South Africa.... from there, everything turns to ****!

After 3 weeks of not processing a package that should be delivered in 5 working days (yes, thats what you actually pay for), your next set of challenges start... . 15 minute wait time to speak to an agent . calls quickly routed to the wrong department . calls transferred into a dead loop . agents claiming to have requested further documentation but cant prove how this was requested . agents blaming customs . calls being dropped when you are put on hold Agent not taking the initiative to call you back when you get cutoff and then discovering its impossible to be connected back to the same agent . sending mails and having case numbers confirmed, but never ever ever getting a reply via mail

the list goes on and on and on...... Absolutely pathetic!!!