Aramex have cost me $40 USD and 1 week of my time due to their incompetence!

<p>Aramex have cost me $40 USD and 1 week of my time due to their total incompetence!</p> <p>In January 2017, I wanted to import e-juice or e-liquid from the USA to South Africa. I got in touch with an Aramex representative(Archibald) to get a quotation on express delivery of these goods where he asked for weight, size of package and the type commodity.</p> <p>Once I had supp**** him with the required information he sent through a quotation that was more than the cost of the goods, so naturally I declined.</p> <p>Archibald then suggested I use Aramex Global Shopper to import these goods/e-liquid as I would receive a better rate.</p> <p>After paying the vendor $20 USD to have these goods shipped to AGS’s New York office, I received an alert that these goods are deemed unacceptable and that they will not ship these via Aramex Global Shopper. After I looked at the prohibited items list, they were indeed unacceptable for AGS.</p> <p>I probably should have looked at the prohibited items list before subscribing to AGS but why need to, when an Aramex consultant/representative has just suggested I use Aramex Global Shopper to ship the goods knowing full well what the commodity was. Due to this, I am now $20 USD out of pocket.</p> <p>After back and forth emails with AGS consultant(Katleho) which included asking questions that had absolutely no relevance to the situation besides wasting time.</p> <p>I was “eventually” put through to Aramex’s express department where they would quote me for express delivery at a better rate due to Aramex’s incompetence where I was assisted by an extremely helpful lady(Kylee-Anne). After supplying Aramex with the same information (MSDS documents) that I had supp**** UPS and Fed-Ex with, I was then told that they cannot quote me due to the documents not stating the allowed mode of transport (UPS and DHL did not have a problem and have quoted me)</p> <p>Aramex then offered to return the goods to my vendor, where the vendor would then ship off my goods with UPS. Katleho then reared her head again asking for the return address so that Aramex could to return the goods to my vendor AT MY COST, which would probably cost me another $20 USD. After I rep**** to her stating that I will not pay to have this item shipped back to my vendor, she apologised for the inconvenience which they caused and said that they will not pay for the shipping. (basically giving me the middle finger).</p> <p> </p> <p>PATHETIC AND INCOMEPTENT SERVICE FROM ARAMEX…AVOID!!!</p>