Aramex has the worst customer service and processes.

Trying to find out the status of a parcel - I have called them upwards of 10 times only to wait 5-10min to reach reception who says they must re-direct me to customer support - then I wait another 5-10min and then it's not the first available representative that answers but reception again, who puts me back on hold and this keeps going on and on. I just want to speak to a human that can help me. The reception person doesn't even wait for me to speak before just again putting me back on hold.

Finally speak to a human, give them my waybill number - they inform me my package is being delivered today or latest tomorrow, so I ask them why the website's tracking portal says it's still in customs clearance if it's out for delivery? And then the Aramex employee changes the story to yes it's stuck in customs I should speak to them??? And now I'm back on hold. Great!

Worst service, hands down.