Aramex has lost my order and never get response from them!

Aramex has lost my order!! I placed an international order from the US to SA more than a month ago using Aramex and paying extra for fast tracking it! Tracked it all the way to the package arriving in Johannesburg only for it to get stuck in the Aramex Johannesburg Facility! I have tried contanting the facility numerous times as well as write many emails to the customer support of Aramex only to get no response! I am deeply dissatisfied! Will not be using this again!