Aramex has become a circus

Incoming customs processing takes FOREVER. Firstly, they don't process incoming parcel if they don't have your ID. Secondly, they WON'T contact you for your ID, instead, you have to contact them. Thirdly, they will then eventually do customs clearing with an amount due when you track your parcel. However, they WILL NOT send you the invoice or payment details. I have followed up directly through 3 different channels and I have YET to receive this info. Parcel WILL NOT move from customs clearing to your local branch UNTIL you made payment. So effectively you are at the mercy of someone sitting at a desk actually sending you the documents, otherwise you can forget about seeing your incoming parcel.